NO/IS/BASM/15/03/2024 National Office – Business Application Software Manager

REF: NO/IS/BASM/15/03/2024


INTERNAL AND EXTERNAL ADVERTISEMENT                                                  


Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 15 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein. 


  • Develop and support Enterprise Business Applications.
  • Collaborate with business units to manage the conversion of high-level requirements into functional specifications and provide direction to application development staff.
  • Ensure that the organisational standard operating procedures are followed to effect change to the current systems and when employing new systems.
  • Develop and manage a controlled change management environment to deliver stakeholder satisfaction through quality applications.
  • Contribute to the development and review of the Information Systems Strategic plan and policies.
  • Keep up with Information Systems trends and evaluate new technologies for business benefits.
  • Manage and supervise the progress of all project activities to ensure that the anticipated outcomes/products are attained within specified time frames.
  • Responsible for service level agreements and performance management of the applications portfolio.
  • Partner with leaders from different sections to ensure that delivered solutions are aligned with the Information Technology Enterprise Architecture Roadmap.
  • Experience in operating in a project-oriented environment with the ability to report the project status to different management levels.
  • Hands-on abilities for troubleshooting and solving software application problems.
  • A knowledge of cloud-based services with a passion for all things tech.
  • Ensuring an effective and reliable business intelligence environment.
  • Establish an e-Learning platform that will be used for employee training programmes.


  • A recognised Bachelor’s degree in Computer Science or equivalent.
  • A postgraduate qualification in Computer Science/Information Technology will be an added advantage.
  • Ten (10) years of relevant work experience in Information Systems, of which five (5) years should be at the middle management level.
  • Project management experience is essential.
  • IT generalist experience is essential.
  • In-depth knowledge of business applications and business processes.
  • Ability to benchmark against national leading practice and work with the Executive to develop the organisation’s business application software management practice.
  • Effective working relationship with the Information Systems team.
  • Effective working relationships with the Information Services Executive, other executives and senior managers.
  • Excellent analytical skills, business acumen, the ability to deal with ambiguity, meet demanding deadlines and manage projects.
  • Advanced people skills are necessary.
  • Knowledge of ERP systems.
  • Service excellence imperative.
  • Multi-level and diverse stakeholders.
  • Complexity in co-ordinating across organisational levels.
  • Networking with relevant stakeholders.
  • Integration across all the business units.

SALARY: Level 13 (R1,162,200.00) all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business 05 April 2024, quoting the reference number NO/IS/BASM/15/03/2024 in the subject line to Recruit [at] or apply online at 

Enquiries to Morwesi Tsotetsi, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.


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