REF: NO-PAR/15/07/2022
PARALEGAL CALL CENTRE AGENT
INTERNAL & EXTERNAL RE-ADVERTISEMENT
NATIONAL OFFICE
Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 13 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.
Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein.
POSITION PURPOSE
To ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or to assist clients to resolve their legal problem.
KEY OUTPUTS
- Receive telephone calls for immediate response and record on the logging system.
- Obtain adequate information from clients on support required from the Call Centre.
- Guide client/representative to gain insight into the problem and advise clients on alternative ways to deal with the problem in line with legal best practice and principles.
- Refer clients for appropriate legal assistance based on the information obtained during the interview (internally or externally) or proficiently act on behalf of the person to solve general non-litigation/advice matters such as dealing with delays with pension payouts, non-delivery of ID documents, et cetera.
- Maintain accurate notes on outcomes of matters at all times as per stipulated Call Centre format.
- Ensure proper diarising of files and keep concise file notes for matters requiring follow up and ensure timely follow up of these matters.
- Call clients for feedback on quality of legal services and advice provided by Legal Practitioners and Call Centre agents.
COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED
- A recognised Grade 12 certificate.
- A recognised Legal/Paralegal qualification.
- Three (3) years’ experience as an Advisor/Paralegal.
- Proficiency in English and other African languages.
SALARY: LEVEL 6 (R211,713.00) plus benefits per annum
A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 02 August 2022, quoting the reference number NO-PAR/15/07/2022 in the subject line to Recruit@legal-aid.co.za or apply online at www.legal-aid.co.za
Enquiries to Debra Langa, Tel: 011 877 2000
The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.
APPLICANTS NOT CONTACTED WITHIN 2 MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.
Please login/register to apply online