Category: Vacancies

REF: NO/ICT/17/04/2025

INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) AUDITOR

INTERNAL & EXTERNAL ADVERTISEMENT

NATIONAL OFFICE (INTERNAL AUDIT DEPARTMENT)

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

• Scheduling of all planning logistics for audit projects allocated.
• To conduct audit reviews and evaluations on internal controls, control self-assessments, risk management, corporate governance practices, adequacy and effectiveness of controls within Legal Aid SA and rendering related advice to Management.
• Prepare Risk and Controls Matrix and evaluate the adequacy of controls.
• Download data from the systems being audited and perform data analysis using auditing software such as ACL.
• Compiling detailed Audit Programmes for all activities that form part of an audit under the supervision of the ICT Audit Manager.
• Co-ordinate the execution of the Audit Programmes for specific audits.
• Conducting entry and exit meetings during audits.
• Drafting audit reports for review by the ICT Audit Manager in accordance with all Standard Operating Procedures (SOPs).
• Capturing all project working papers on TeamMate.
• Identifying risks and ensuring that the supporting Audit Programme is risk-based.
• Determine the sampling methodology to be used for the Audit Programme and sample sizes.
• Ensuring the maximum utilisation of Inventory Database for Environmental Analysis (IDEA) and TeamMate software and resolving all troubleshooting issues.
• Ensuring quality of audit working papers and completion of all audit projects within the stipulated timeframes.
• Reporting and ensuring that all fieldwork and delivery challenges are resolved timeously.
• Perform audit fieldwork for more complicated areas and document the process flow and audit evidence on TeamMate.
• Discussion of more complex exceptions with the Auditee, involving system and legislative issues, and documentation of both exceptions and findings.
• Identification of areas that require specialist intervention.
• Conducting standard and governance audits including ad hoc and special projects.
• Assisting the ICT Audit Manager as and when required, in compiling the Findings Register, Tracking Schedules, heat maps and charts.
• Conduct performance reviews of all subordinates.
• Recommend leave and appropriate training to the ICT Audit Manager.

COMPETENCIES REQUIRED (SKILLS, KNOWLEDGE AND ATTRIBUTES)

• A recognised three (3) year degree/diploma in Information Technology, Computer Science, Commerce or equivalent at NQF Level 6/7 or equivalent.
• Minimum of three (3) years of IT auditing experience. Scope of experience should include IT General Controls Reviews and Application Controls Review.
• Data analytics experience is essential.
• Certifications such as CISA, CGEIT, CRISC or CISM will be an added advantage.
• SAP auditing experience will be an advantage.
• Network security/vulnerability testing experience will be an advantage.
• Membership of the ISACA and Institute of Internal Auditors will be advantageous.
• Knowledge of TeamMate audit software.
• Report writing and presentation skills.
• Good interpersonal skills.
• Communication (written, verbal, listening) skills.
• Basic business management skills.
• IT Audit frameworks (e.g., COBIT, ITIL, ISO2700, et cetera).
• International Standards for the Professional Practice of Internal Auditing.
• In-depth knowledge of the computer auditing and governance disciplines and how to implement and leverage these within a complex business environment:
  1. Working knowledge of ITIL, ISACA, SAICA, IIA, PFMA, National Treasury Regulations, the Legal Aid SA Act and other relevant Statutes.
  2. Working knowledge of the King IV Code of Corporate Governance.
  3. Functional ability in the utilisation of electronic computer auditing systems and technologies including Excel, ACL and TeamMate.
  4. The ability to write SQL scripts will be an added advantage.
• Able to create “functional integration” within the organisation as a whole.
• Ability to benchmark against national leading practice and work with Senior Management to develop the organisation’s Information Systems governance practice.
• Effective working relationship with the Internal Audit Executive and team members.
• Excellent analytical, organisational, management and leadership skills, business acumen and the ability to deal with ambiguity and meet demanding deadlines and manage projects.

BASIC SALARY: Level 9 (R444,036.00) plus benefits per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business 08 May 2025, quoting the reference number NO/ICT/17/04/2025 in the subject line to Recruit [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Morwesi Tsotetsi, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

REF: MBO/HCLP-CRIM/17/04/2025

HIGH COURT LEGAL PRACTITIONER – CRIMINAL

INTERNAL & EXTERNAL RE-ADVERTISEMENT

MBOMBELA LOCAL OFFICE

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based in Mbombela.

KEY OUTPUTS

• Provide legal representation to indigent accused persons at High Court level.
• Handling of complex criminal High Court matters.
• Training and supervision of Candidate Attorneys.
• Perform office administration.
• Represent women, children and landless people in criminal matters.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED              

• Admitted Attorney or Advocate (the latter must have completed pupillage successfully at any recognised institution).
• Legal representation at High Court level.
• Minimum of at least seven (7) years of post-qualification experience of which five (5) years must be post-admission experience.
• A minimum of four (4) years of High Court experience, or a minimum of six (6) years of Regional Court experience.
• LLB degree.
• Proven track record in criminal matters at High Court level.
• Right of appearance in High Court.
• Valid driver’s licence will be an advantage.
• Excellent verbal and written communication.
• Analytical thinking.
• Team player.
• Self-development orientation.

SALARY: LP-7 (R884,268.00) all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 08 May 2025, quoting the reference number MBO/HCLP-CRIM/17/04/2025 in the subject line to recruitlmp [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Thandi Molemi, Tel: 013 756 4500

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

REF: NO/HR/TDO/11/04/2025

TRAINING AND DEVELOPMENT OFFICER                                                                               

INTERNAL & EXTERNAL ADVERTISEMENT

NATIONAL OFFICE – BRAAMFONTEIN (HUMAN RESOURCES DEPARTMENT)           

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

• Coordinate and support all education, training and development initiatives/interventions.
• Coordinate the implementation of a skills audit and needs analysis to identify employee skills.
• Coordinate the implementation of Personal Development Plans (PDPs) and relevant training programmes.
• Coordinate training and development administration.
• Coordinate and oversee the management of bursaries.
• Processing of all training requests.
• Coordination of learnerships and internships.
• Facilitate the recruitment and placement of interns and learners.
• Monitoring and coordination of bursaries, learnerships and internships.
• Assist with month-end/quarterly reports.
• Ensure optimal productivity and workflow by effective utilisation of all available resources.
• Assist with the day-to-day workflow of the department.
• Knowledge of relevant legislation informing training and development policies, processes and procedures.
• Sound knowledge of training and development principles and practices.
• Knowledge and understanding of key principles in training and development.
• Knowledge and understanding of the latest changes occurring in training and development.
• Knowledge and understanding of training and development management systems and Human Resources management systems/principles.
• Verbal, written and visual communication skills.
• Computer literacy and general business administration process and systems skills.
• Elementary field research skills.
• Client service orientation.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• Minimum three (3) years National Diploma/Degree in HR (NQF level 6) with specialisation in Training (Learning) and Development.
• Minimum of two (2) years of working experience in a Training and Development environment.
• Experience that would assist the incumbent in driving a service excellence mindset and building relationships within the department.
• Skill Development Facilitator Certification is a prerequisite.
• A collaborative style is advantageous.
• A service excellence imperative.
• Multi-level and diverse stakeholders.
• Complexity in coordinating across organisational levels.
• Networking with relevant internal stakeholders.

BASIC SALARY: Level 6 (R255,450.00) plus benefits per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 05 May 2025, quoting the reference number NO/HR/TDO/11/04/2025 in the subject line to Recruit [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Christina Mollo, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

 

REF: NO/IA/11/04/2025

INTERNAL AUDITOR                                                                               

INTERNAL & EXTERNAL ADVERTISEMENT

NATIONAL OFFICE – BRAAMFONTEIN (INTERNAL AUDIT DEPARTMENT)   

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

• Scheduling of all planning logistics for allocated audit projects.
• To conduct audit reviews and evaluations on internal controls, control self-assessments, risk management, corporate governance practises, adequacy and effectiveness of controls within Legal Aid SA and rendering related advice to Management.
• Compiling of detailed audit programmes for all activities that form part of an audit under the supervision of the senior Internal Auditor.
• Co-ordinate the execution of the audit programmes for specific audits.
• Conducting entry and exit meetings during audits.
• Drafting audit reports for review by the Internal Audit Supervisor in accordance with all Standard Operating Procedures (SOPs).
• Reviewing all project working papers on TeamMate.
• Identifying risks and ensuring that the supporting audit programme is risk-based.
• Determine the sampling methodology to be used for the audit programme and sample sizes.
• Ensuring the maximum utilisation of Inventory Database for Environmental Analysis (IDEA) and TeamMate software and resolving all troubleshooting issues.
• Overseeing the quality of audit working papers and completion of all audit projects within the stipulated timeframes.
• Ensuring the supervision of all fieldwork and that delivery challenges are resolved timeously.
• Perform audit fieldwork for more complicated areas and document the audit evidence on TeamMate.
• Conducting entry and exit meetings during audits.
• Discussion of more complex exceptions with the Auditee, involving system and legislative issues, and documentation of both exceptions and findings.
• Identification of areas that require specialist intervention.
• Conducting standard and governance audits including ad hoc and special projects.
• Assisting the Internal Audit Supervisors as and when required, in compiling the Findings Register, Tracking Schedules, Heat Maps and Charts.
• Conduct performance reviews of all subordinates.
• Recommend leave and appropriate training for subordinates to the Internal Audit Supervisors.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED                                                        

• Three (3) year qualification with courses in Accounting, Auditing, Internal Auditing or Management Accounting.
• Membership of the Institute of Internal Auditors will be advantageous.
• Minimum of three (3) years of internal audit work experience.
• Working knowledge of the Public Finance Management Act (PFMA), National Treasury Regulations, Legal Aid SA Act and other relevant statutes.
• Working knowledge of the King IV Code of Corporate Governance.
• Knowledge of TeamMate audit software.

BASIC SALARY: Level 9 (R444,036.00) plus benefits per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 05 May 2025, quoting the reference number NO/IA/11/04/2025 in the subject line to Recruit [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Christina Mollo, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

 

REF: NO/FIN/CCM/11/04/2025

CONTRACT AND COMPLIANCE MANAGER        

INTERNAL & EXTERNAL ADVERTISEMENT

NATIONAL OFFICE – FINANCE DEPARTMENT                          

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

• To manage and monitor contracts and compliance within the Supply Chain Department in line with all relevant legislative frameworks.
• Maintain and keep the contract register complete and accurate, including the spending against the contract amount.
• Policy drafting, review and implementation and developing and implementing compliance and procurement risk management frameworks.
• Ensure that SLAs are in place for all contracted services.
• Evaluate and monitor contract performance to determine the necessity for amendments or extensions of contracts, and compliance with contractual obligations.
• Liaise with National Treasury to ensure the compliance of all procurement (variations, deviations, et cetera).
• Maintain and monitor the irregular, fruitless and wasteful expenditure register.
• Ensure that all identified irregular, fruitless and wasteful expenditure is investigated and concluded and where condonation is required, the requests are submitted timeously for approval.
• Ensure that all contracted commitments and critical deliverables are met.
• Ensure that the Legal Services division is consulted regarding contractual non-performance.
• Ensure that expired contracts do not continue running without written approval.
• Manage the contract risk register and escalate risks and issues as required.
• Analyse price proposals, final reports and other data to determine reasonability of prices.
• Monthly reporting on contract management and compliance with legislative requirements.

SKILLS AND KNOWLEDGE

• Project management skills and knowledge to analyse and interpret laws and regulations that govern procurement are highly required.
• Organisation and administration skills, quick and innovative thinking.
• Presentation skills (verbal and written, writing skills).
• Good communication skills.
• Problem-solving analysis.
• Basic knowledge of accounting.
• Computer literacy.
• Integrity and the ability to deal with confidential information are essential.
• Financial management skills.
• Planning and organising skills ability.
• Efficient and accurate with attention to detail.
• Assertiveness.
• Negotiations.
• Ability to initiate processes for the benefit of Legal Aid SA.
• Ability to communicate at any level of the organisation.
• Client service orientation.
• Knowledge of dealing with Treasury Regulations and requirements.
• Knowledge and understanding of the PFMA Act, PPPFA Act and B-BBEE Act.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• A minimum of five (5) years of experience in a Public Service procurement environment, of which one (1) year should be directly in Contract Management and/or Compliance Management.
• Three-year degree/National Diploma in Supply Chain Management or related or relevant.
• Experience that would assist the incumbent in driving a service excellence mindset.
• Experience in strategic and business reporting.
• A sophisticated collaborative style is advantageous.

SALARY: Level 11 (R849,702.00) all-inclusive package per annum.

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 05 May 2025, quoting the reference number NO/FIN/CCM/11/04/2025 in the subject line to Recruit [at] legal-aid.co.za or apply online at www.legal-aid.co.za

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Christina Mollo, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

 

 

REF: KAR/AM/28/03/2025

ADMINISTRATION MANAGER

INTERNAL AND EXTERNAL RE-ADVERTISEMENT

KARIEGA LOCAL OFFICE

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based in Kariega.

KEY OUTPUTS

• Manage the local office processes in respect of finance, human resources, communications and legal administration within a matrix environment.
• Manage administrative functions from a compliance and operational effectiveness approach.
• Management of the local office Manual and Standard Operating Procedures (SOPs) for the local office and advise on application.
• Ensure the implementation of new/revised Policies and Procedures and monitor adherence thereof.
• Together with the management team, identify risks facing the office and ensure effective mitigation against such risks.
• Management oversight of Business Intelligence (BI) reports to accurately reflect the status of strategy implementation.
• Management and monitoring of local office contracts to ensure compliance and value for money.
• Management and monitoring of the correct use of petty cash.
• Management of infrastructure and fixed assets.
• Manage procurement and payments (sourcing quotes from suppliers, processing of invoices, orders, et cetera).
• Management of over and under expenditure to ensure budgetary control.
• Efficient vehicle and fleet management.
• Manage a diverse team to ensure efficiencies and accountability.

COMPETENCIES (SKILLS, KNOWLEDGE & ATTRIBUTES) REQUIRED                    

• National Senior/Matric certificate, plus three (3) year Financial Management/Accounting tertiary qualification (NQF 6/National Diploma).
• A Supply Chain Management qualification will be advantageous.
• A valid driver’s licence.
• Five (5) years of administrative experience.
• Two (2) years of relevant management experience.
• Supply Chain Management experience.
• Understanding and application of basic computer software packages.
• Ability to develop and implement operational plans.
• Leadership and problem-solving skills.
• Resource and risk management.
• Business writing and project management skills.
• Ability to compile and interpret reports and statistics.
• Knowledge of the core administration, human resources, communication and financial disciplines and how to implement and leverage these within a matrix business environment, for example: working knowledge of the Constitution, Public Finance Management Act (PFMA), National Treasury Regulations, Legal Aid SA Act and other relevant Statutes.
• Working knowledge of all employment-related Acts and functional ability in utilisation of electronic systems and technologies.

BASIC SALARY: Level 10 (R552,081.00) per annum plus benefits

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 15 April 2025, quoting the reference number KAR/AM/28/03/2025 in the subject line to recruitec [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Thenjiwe Magazi, Tel: 041 408 2800

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

REF: NO-LD/PAR/14/03/2025

PARALEGAL – CLIENT CALL CENTRE

INTERNAL & EXTERNAL RE-ADVERTISEMENT

NATIONAL OFFICE – BRAAMFONTEIN (LEGAL DEVELOPMENT DEPARTMENT)

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from suitable persons interested to fill the above-mentioned position. The incumbent will be expected to sign a performance contract. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

• To ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or assist clients to resolve their legal problem.
• Receive telephone calls for immediate response and record them on the logging system.
• Obtain adequate information from clients on support required from the Call Centre.
• Guide client/representative to gain insight into the problem and advise the client on alternative ways to deal with the problem in line with legal best practice and principles.
• Refer the client for appropriate legal assistance based on the information obtained during the interview (internally or externally) or proficiently act on behalf of the person to solve general non-litigation/advice matters such as dealing with delayed pension payouts, non-delivery of ID documents, et cetera.
• Maintain accurate notes on the outcome of matters at all times as per the stipulated Call Centre format.
• Ensure proper diarising of files and keep concise file notes for matters requiring follow-up and ensure timely follow-up of these matters.
• Call clients for feedback on the quality of legal services and advice provided by legal practitioners and Call Centre agents.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• National Senior/Matric certificate plus a Diploma in Paralegal and/or Legal Assistant one (1) year qualification.
• Computer literacy.
• Attention to detail.
• Ability to relate at all levels.
• Proficient verbal and written communication in English, Afrikaans and other South African languages.
• A valid unendorsed code 8 driver’s licence is an advantage.

BASIC SALARY: Level 6 (R255,450.00) plus benefits per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 02 April 2025, quoting the reference number NO-LD/PAR/14/03/2025 in the subject line to recruit [at] legal-aid.co.za or apply online at www.legal-aid.co.za 

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Morwesi Tsotetsi, Tel: 011 877 2000

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

Please login/register to apply online

 

REF: 2025 – 2030

INVITATION TO BE INCLUDED ON THE LEGAL AID SOUTH AFRICA RECRUITMENT AGENCY DATABASE: FIVE-YEAR PERIOD 

APPLICATIONS OPEN: 12 MARCH 2025

APPLICATIONS CLOSE: 26 MARCH 2025

Legal Aid South Africa is the biggest law firm in South Africa, with 64 Local Offices and 64 Satellite Offices throughout the country, employing well over 1,700 Legal Practitioners. Legal Aid SA invites aspirant recruitment agencies to be included on the Legal Aid SA Recruitment Agency Database for a period of five (5) years, from 2025 to 2030.

Primarily, Legal Aid SA conducts its advertising through print media and its website. Recruitment houses will only be used once these primary mediums are exhausted. Once on Legal Aid SA’s Recruitment Agency Database, agencies will be used on a rotational basis throughout the five-year period. The database will be updated every five (5) years.

Recruitment Agencies are required to submit the following information when applying:

• Indicate the speciality, e.g.: Legal, Human Resources, Finance, IT, Communications/Marketing and Audit.
• Company profile depicting project experience with a minimum of five (5) years of experience in recruitment agency services.
• A minimum of four (4) reference letters or completion certificates from previous/present clients where recruitment agency services were/are rendered. All letters must be on a letterhead and signed by the client. The client must be contactable and the contact details provided must include:
  • Contact person;
  • Designation;
  • Company name;
  • Phone number;
  • Email address; and
  • Landline and mobile number.
• Capacity to deliver on all requirements as the terms of reference: Evidence of qualifications of individuals, number of skilled people to do the job and expertise (CVs, list of people and expertise).
• Latest CSD Registration Report: All prospective agencies must be registered on the National Treasury’s Central Supplier Database (CSD) and be an active supplier.
• Valid B-BBEE Certificate or Sworn Affidavit Certificate.
• Valid SARS Tax Compliance PIN and is not a restricted supplier.
• The following SBD Forms need to be completed and returned with the application. They are available on Legal Aid SA’s website at: https://legal-aid.co.za/vendor-forms/
  • SBD 1
  • SBD 3.1
  • SBD 4
  • SBD 6.1

For technical information and queries, please contact Ms Siphesihle Molefe, Tel: 011 877 2134/083 926 5460

Recruitment Agency submissions must be electronically submitted to:

AgencyRec [at] legal-aid.co.za with the subject line: Recruitment Agency [quote reference number 2025 – 2030] on or before the closing date.

Applicants must replace the [at] with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

The closing date for submissions is 26 March 2025 at 16h00.